At Little Morocco, our policy is simple. If you are not 100% satisfied with your purchase, we promise to either refund, credit or exchange the cost of your items within 14 days of you receiving the goods; the choice is yours. For us to keep this promise please keep in mind the following terms:
14 Day Money Back Guarantee
In the circumstance where you are unhappy with the product you have purchased you may return the item (s) and are entitled to a full refund- less shipping, handing charges and insurance costs, from and to Little Morocco within 14 days. Returned items must be in their original packaging and condition, and not be used or altered in any way.
Please note that all return costs, are non refundable. Therefore, the following fees and charges will not be reimbursed:
- Delivery charges from Little Morocco
- Delivery charges to return the product to Little Morocco.
It is the customers responsibilities that all returned items due to change of mind are returned in a safe manner. Little Morocco can be of assistance with the best carriers to use. Little Morocco will not take any responsibility for lost or damaged goods. If any such goods are received damaged, a credit/refund will not be issued.
All return items must be in our possession within 14 days of the date you received it, to obtain a full refund.
Upon return, your merchandise will be inspected and the refund will be issued within 7 business days.
To return a purchase, a LIttle Morocco team member must be contacted, to obtain a return authorisation form.
Damaged and Faulty Returns
All items must be opened and checked within 24 hours of receipt, otherwise we cannot be liable for damage incurred during transit. If you receive a damaged or faulty item, please notify Little Morocco upon receipt of the goods and follow the correct returns policy as stipulated above. We will then issue a return authorization prior to the return of goods, please note unauthorized returns will not and cannot be accepted. Returned items must be in their original packaging and condition, and not be used or altered in any way. They must be unmarked and undamaged in any way.
Any damaged or faulty claims or refunds after 14 days of delivery will not be accepted. In this case it will be the responsibility of the customer to pay for all return costs.
Custom Made Product Returns
Customized items cannot be refunded for change of mind. It is the responsibility of the customer to ensure all custom made orders are 100% appropriate and what they want prior to purchasing.
Cancelling Your Order
If you change your mind and decide that you no longer want to go ahead with your purchase, you can cancel your order. Simply let us know and if your goods have not already been dispatched we’ll cancel your order and refund you. Your order must be cancelled prior to dispatch of goods from our branch in Morocco. In the case that the items have left the warehouse, shipping fees will not be included within the refund. In the event of a custom order that has resulted in special items being produced refunds are not available if the items are already in production.
We are committed to maintaining your privacy and will never disclose any of your personal information to a third party, other than the financial institution that processes your transaction. Only the minimum, required, details will be disclosed to the financial institution that is responsible for processing the funds to satisfy a purchase request from you, or for purposes that you have given your express consent for, or that are required by law.
When you submit sensitive information via our website, your information is sent over a secure connection, using advanced encryption technology. To prevent unauthorized access, to maintain data accuracy and ensure that data is used correctly, we have implemented appropriate electronic data managerial procedures. All private account information is kept behind a firewall.
We will not rent, loan or sell any information that you have provided to us to any third party.
All credit card transactions are processed through state of the art technology, using the PayPal credit card gateway. PayPal is highly reputable and is the primary payment gateway for eBay and handles billions of dollars worldwide in financial transactions.
Link To Other Websites
Little Morocco may contain links to external websites, these sites have their own privacy policies and practices. Little Morocco, cannot be responsible for the privacy practices of these websites.
Disclosure To Third Parties
We will not disclose any personal information to any third party source, other than the financial institution that is responsible for processing your funds to complete a purchase made by you.
Acquisition Of Information
We do not acquire information about our customers other than that which is disclosed by the customer, or is required by law or otherwise necessary to provide a high level of customer service.
Our Employees & Privacy
We train all of our team in the importance of privacy and only give employees access to customer information that they require to perform their jobs.
Little Morocco is not liable for any loss suffered in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
This website is Little Morocco intellectual property and subject to copyright. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) and similar statutes that apply in your location, you may not, in any form or by any means: adapt, reproduce, broadcast, decompile, disassemble, download, copy, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services obtained from any part of this website, without Little Morocco prior written permission.
Little Morocco makes no representations about websites accessed through this site which are not maintained, controlled or created by Little Morocco. Little Morocco does not endorse these sites and is not responsible for their content.
Information on this site is provided "as is" without warranty of any kind. Information on this website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice.
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